Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards. They work alongside the general manager to set a standard within our flagship department.
Responsibilities
* Oversee the horticulture department operations to maximise profitable sales and growth, creating a customer-focused environment.
* Provide expert advice on plant care, maintenance, and gardening products.
* Inspire your team to deliver an exceptional in-store experience, ensuring a positive customer journey.
* Collaborate with central support teams, maintaining excellent communication to improve our business.
* Ensure compliance with health & safety regulations, prioritizing employee and customer welfare.
* As a senior management team member, undertake duty manager responsibilities, including key holder duties.
Who We Are Looking For
* Horticultural expertise combined with retail management experience.
* Commercial awareness, including understanding budgets and driving sales for profitability.
* Ability to identify training needs and coach staff effectively to deliver excellent customer service and a safe environment.
* Adaptability to changing priorities, workload, regulations, or requirements.
* Positive leadership in managing change, motivating the team through seasonal cycles.
* Demonstration of our values: teamwork, continuous improvement, positivity, and passion for gardens and customer satisfaction.
What We Offer
* Generous annual leave entitlement with flexibility to take holidays when desired.
* Uncapped store discounts: 50% in restaurants, 25% in the Garden Centre, and 10% in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support from Retail Trust, offering confidential support, virtual GP, counselling, and discounts.
* Development opportunities through Dobbies Academy's eLearning and training programs.
* A passionate, diverse, and supportive team culture committed to customer satisfaction.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living year-round through our products, concession partners, and services. Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers. We organize events and support a national charity, fostering community engagement. We are dedicated to being a great place to work, encouraging colleagues to be their best selves and celebrate success together.
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