Overview
Service Support Coordinator | £26,000 - £28,000 DOE | Location: Gillingham, Kent
What You’ll Be Doing
* Coordinating planned maintenance and remedial work between clients and engineers.
* Providing cover and continuity for Account Handlers, maintaining excellent client relationships.
* Monitoring progress to ensure works are completed within KPI targets and are commercially viable.
* Preparing essential documentation such as risk assessments and method statements.
* Managing emergency call-outs and ensuring response times meet contractual obligations.
* Handling customer enquiries promptly and professionally, escalating when necessary.
* Managing administrative duties such as job bookings, data entry, and processing paperwork.
* Issuing purchase orders and ensuring compliance with ISO procedures.
* Supporting the wider service team with ad-hoc coordination and project tasks.
About You
You\'re proactive, reliable, and great at juggling multiple priorities while staying calm under pressure. You enjoy working in a busy environment and take pride in delivering a great customer experience.
Skills and Experience
* Excellent written, verbal, and numerical communication skills.
* Previous experience in customer service or coordination — ideally in a technical, engineering, or service-based environment.
* Strong administrative and organisational skills with great attention to detail.
* A solid understanding of basic financial processes such as budgeting or job costing.
* A positive, team-oriented mindset with the ability to work independently when needed.
* Confidence, empathy, and professionalism in all client interactions.
* Proficiency in Microsoft Office applications (Excel, Outlook, Word).
* A willingness to learn industry-specific systems and regulations.
What’s in It for You
* Join a business that genuinely values its people and invests in their growth. You\'ll be supported to develop professionally while enjoying a workplace thatis inclusive, collaborative, and rewarding.
* Competitive salary package
* Generous annual leave allowance - 22 days holiday + bank holidays.
* Company pension scheme
* Health and wellbeing support (including a healthcare plan)
* Free on-site parking
* Ongoing training and career development opportunities
* Support for professional qualifications and apprenticeships
* Employee recognition and referral schemes
* Inclusive, people-first workplace culture
Ready to Apply?
If you\'re looking for a new challenge where you can make a real impact, combining customer service, coordination, and operational excellence, we\'d love to hear from you. Send your CV or contact Courtney Gilgunn.
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