Join to apply for the Investigation Support Officer role at Heddlu Dyfed-Powys Police.
An exciting opportunity has arisen to join us as an Investigation Support Officer. We are looking for individuals who have good communication skills to deal with enquiries from a variety of people, both via the telephone or electronic media, and who also have the ability to accurately record and investigate reported incidents.
What you will be doing
* Balance investigatory tasks relating to volume and priority crime, anti-social behaviour (ASB) and other reported matters, to provide a first-class response to the public and finalise the suitable outcomes.
* Assess risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
* Inform the caller/reporter of the incident of the plan or outcome, ensuring the highest standard of safeguarding and service.
* Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
* Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
This role is a fixed location, based at a Dyfed-Powys Headquarters in Carmarthen. You will be required to work shifts which range from 7am to Midnight, 7 days a week.
Salary starts at £24,675 and rises to £26,106 over three years. Applicable allowances for shift and weekend working will be payable in addition to this.
If you think you have the skills and passion for this role, please view the role profile and complete an application evidencing against the required attainments (usually found on the last page of the role profile). Please also refer to the candidate guidance for more detail on how to complete your application. The guidance document is available at the following link: https://www.dyfed-powys.police.uk/SysSiteAssets/media/downloads/dyfed-powys/careers/guidance-Documents/police-staff-attainments-english.pdf
What can you expect
* All new starters will have a buddy/mentor to support you when you join
* 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
* Additional 24 days flexi leave (role dependent)
* Access to on-site gyms and fitness classes
* Hybrid/Agile working (role dependent)
* Discounts from various retailers via the Blue Light Scheme
* Cycle to Work Scheme
* Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy
* Pension scheme
* Staff Support Networks
* Flexible working opportunities
* Generous maternity/paternity and adoption leave entitlements
* Sick pay provisions
All candidates are subject to vetting and medical checks. For part-time vacancies, salary is pro rata. Interview to be held on: 16/09/2025 - 18/09/2025.
Diversity and Welsh language
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity, disability, religion or belief.
We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favorably than an application made in English.
Information Point
If you require any further information about this role, please contact: recruitment@dyfed-powys.police.uk. You may also attend our weekly drop-in recruitment event, Wednesday 11:00 – 11:30.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
* Industries: Law Enforcement
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