Job Description
Context / Company Info:
* A leading financial services firm is seeking a Client Services Representative to join its London team.
* They’re a prominent online broker that provides trading access to experienced traders across global markets.
* The company is part of a global financial services group with significant equity capital.
* Their ethos is to deliver exceptional client services while continuously expanding its product and service offerings.
* The culture within the firm is supportive and they encourage professional growth through mentoring programs, enhanced training, and professional qualifications.
Role:
* The Client Services Representative will serve as the first point of contact for institutional clients, including banks, hedge funds, financial advisors, and brokers.
* This role involves providing outstanding support to ensure a seamless onboarding experience and the maintenance of strong client relationships.
* Success in this role will require someone who is a self-starter with strong communication and problem-solving skill and a passion for financial markets and technology.
Responsibilities:
* Assisting their German market clients with multiple trading platforms (desktop, mobile, browser).
* Resolving trade-related queries, including order entry and execution issues.
* Escalating high-level issues to relevant stakeholders.
* Managing relationships with key institutional clients.
* Contributing to platform and process enhancements.
* Conducting client training and supporting market research initiatives.
Qualifications / Skills Required:
* Strong knowledge of Equities, Options, Futures, and FX markets.
* Experience in international settlements or clearing operations (preferred but not required).
* University degree or higher.
* 2-3 years of experience in a client-facing role at a global financial institution (exceptional candidates with relevant knowledge will also be considered).
* Business Proficiency (B2 - C1) / Fluent (C2) in German.
Work Schedule & Location:
* Monday – Friday, 8 AM – 5 PM
* Office Location: London, UK
* Hybrid working model
Benefits:
* Competitive salary, based on experience.
* Performance-based discretionary cash bonus scheme.
* Discretionary stock grant.
* Career development and training opportunities.
* Group Life Assurance and Income Protection.
* Occupational pension scheme.
* Above statutory annual leave, increasing with service.
* Company-paid daily lunch and healthy snacks (office-based days).
* Access to Private Medical Insurance, Dental Plan, and Health Cash Plan (including dependents, post-probation).
* Corporate events, season ticket loans, and cycle-to-work scheme.