Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
About the Clinic
Located in Walnut Tree, we offer a range of health assessment clinic and Private GP Services. Our services and treatments are available to everyone - not just those with health insurance.
Hours: Mondays and Fridays: 8am-5pm. Tuesdays, Wednesdays and Thursdays: 8am-8pm. Saturdays: 8am-4pm.
Role Overview
We are recruiting for a reliable administrator/receptionist with exceptional customer service skills and an approachable professional manner to join our established team. You will show flexibility (working in the reception and back office) and work early and late shifts.
Responsibilities
* Be the first point of contact to all of our customers and visitors.
* Ensure reception and administrative activities in the centre are carried out efficiently and effectively.
* Act as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
* Undertake duties in accordance with departmental policies and procedures.
* Be fully conversant in all areas of Reception; either Main Reception or other areas where patients are "arrived" in a department.
* Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times.
* Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
* Provide efficient and effective administrative support during patients’ clinics or tests, or procedures.
* Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
* Respond to all enquiries regarding hospital facilities or redirect enquiries to the correct departments when needed.
* Deal with all Reception queries and complaints in a courteous and timely manner.
* Ensure that all staff and patients are fully aware of hospital charges, ascertain methods of payment and contact appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
* Implement manual procedures during computer downtime and transfer information when the system is reinstated.
* Make follow-up bookings for patients after the appointment.
* Assist patients with booking further tests or consultations.
Qualifications
* Administrative experience in a healthcare environment.
* Customer service experience and highly customer focused.
* Ability to prioritise workload and separate the urgent from the important.
Benefits
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Various other benefits and online discounts.
Equal Opportunity
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Part time
Job Area: Administration
Location: Clinics - Milton Keynes
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