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Overview
Gallagher Specialty’s Marine division manages a global portfolio of clients across various sectors, including Hull & Machinery, Marine Liability, Ports & Terminals, Cargo, and Yachts. We are seeking a Claims Broker Technician with some prior experience in handling H&M and Yacht claims (including P&I and crew). The role also offers opportunities to develop knowledge in other Marine classes.
As a key member of our growing team, you will manage a caseload of worldwide marine claims, guiding them from initial notification to settlement. Your commitment to delivering exceptional service will be instrumental in our success.
How you'll make an impact
1. Manage claims from initial advice through to settlement, ensuring a seamless process for our clients.
2. Negotiate claims effectively with clients, Lloyd's, and Company markets to achieve favorable outcomes.
3. Support Broking Teams in client retention and acquisition efforts.
4. Utilize your understanding of technical issues in claims presentation to negotiate optimal results for clients.
5. Present facts strategically to facilitate the settlement of claims, ensuring client satisfaction.
6. Stay informed about market trends and industry changes to provide clients and agents with effective risk management advice, aligned with AJG principles and values.
7. Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance, and Gallagher’s shared values, especially putting clients at the heart of our business.
About You
* Qualifications: Cert CII/ Dip CII (Chartered Insurance Institute) desirable. Educated to A-Level standard or equivalent.
* Technical Knowledge: Knowledge of the Marine industry and Insurance market. Detailed knowledge of market claim procedures.
* Experience: Proven track record of technical claims handling of all Marine Hull and Liability claims. Specific experience with yacht claims is desirable.
* Skills/Other: Excellent planning skills. Ability to interpret data accurately and present findings clearly. Innovative problem-solving approach. Strong interpersonal and negotiation skills. Authentic communication skills for varying audiences. Comfortable at decision-maker level. Persistent and tenacious in achieving results. Self-motivated and able to motivate others. Ability to build and maintain relationships. Proficiency in MS Office and relevant IT systems.
Compensation and Benefits
On top of a competitive salary, we offer a wide range of benefits, including:
* Minimum of 25 days holiday plus bank holidays and options to buy extra days.
* Defined contribution pension scheme with Gallagher contributions.
* Life insurance covering 4x basic salary, up to 10x possible.
* Income protection covering up to 50% of annual income, with options to top-up.
* Health cash plan or Private medical insurance.
* Additional benefits such as volunteering days, Employee Stock Purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, discount vouchers, family care, and more.
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