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Customer success manager

Farnborough (Hampshire)
DXC Technology
Customer success manager
Posted: 2 March
Offer description

Overview

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company serving nearly 6,000 private and public sector clients across 70 countries. The company provides next-generation IT services and solutions through its technology independence, global talent, and extensive partner network.


Responsibilities

* P&L Management: Own and manage the financial performance of the contract including revenue, profit, and a proportion of delivery-led sales and growth. Ensure sustainable profits through cost management, top-line growth, and operational efficiencies.
* Delivery Excellence: Oversee end-to-end service delivery across IT infrastructure and application programmes, projects and operational delivery to meet or exceed time, cost, and quality targets. Drive adherence to SLAs and champion delivery innovation.
* Client Engagement And Growth: Serve as the primary interface with client stakeholders, build trusted relationships, identify opportunities for account growth, and collaborate with cross-functional teams to propose tailored, value-driven solutions.
* Leadership And Team Management: Lead, mentor, and inspire a high-performing delivery team, ensuring development and retention of key talent and a culture of accountability and excellence.
* Innovation And Strategic Contribution: Introduce best practices and innovative approaches, bring insights to client discussions, and contribute to broader company strategies.


Requirements

The ideal candidate will be an experienced delivery leader with a strong background in IT services within the public sector.

* Proven track record managing large-scale contracts ($50m+).
* Extensive experience delivering complex IT outsourcing (ITO) and Applications programmes on time, on budget, and to quality standards.
* Strong P&L management skills with demonstrated profitability and financial performance improvements.
* Expertise in achieving service performance and delivery excellence.
* Strategic thinker with the ability to identify growth opportunities and develop actionable plans.
* Exceptional stakeholder management and relationship-building skills with a client-first mindset.
* Strong leadership skills with a history of building and managing high-performing teams.


Desirable

* Experience driving innovation in service delivery for public sector clients or major commercial customers.
* Familiarity with public sector procurement, commercials and contracts.
* Understanding of IT and applications modernization trends across multiple industry sectors.
* MBA or equivalent experience
* Industry-recognised credentials in IT infrastructure, programme or project management

Ready to Make a Difference? Apply Now. DXC Technology supports an inclusive environment and flexible work options. We prioritize in-person collaboration while supporting wellbeing and individual work styles.

Recruitment fraud is a concern with fraudulent job opportunities. DXC does not make offers of employment via social media networks and will never ask for money from applicants during recruitment. For more information on employment scams, please refer to official DXC resources.

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