Property Manager
PROPERTY MANAGER - Surbiton
Our Property Management department is made up of passionate, highly professional and well-trained individuals. Our Property Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of managing daily operations within the assigned portfolio.
We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Property Manager.
The role:
You will be responsible for managing your own portfolio of properties acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to:
1. Arranging and overseeing maintenance works to include full refurbishments
2. Responsible for overseeing a shared/sole portfolio
3. Negotiating the return of security deposits
4. Overseeing disputes of security deposits when necessary
5. Ensuring the portfolio is compliant by arranging gas and electrical inspections
6. Having a competent understanding of lettings legislations to help and support where necessary
7. Liaising with landlords, tenants and contractors on a daily basis.
8. Carrying out regular property visits and reporting findings to Landlords
9. Organising estimates for repair or maintenance works on behalf of Landlords
10. Arranging check in and check out inventories as needed
11. Maintaining communication with Landlords and tenants through the duration of the tenancy
12. Authorising contractors invoices
About you:
If influence and negotiation are skills that come naturally to you, you will thrive when you are communicating with our customers, partners and suppliers. You will need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers` journey.
You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets, so if you`re determined and driven you will want to not just meet targets, but SMASH them!
Why join us?
When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.
In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as:
13. Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)
14. The opportunity to work for one of Englands’ oldest estate agencies known for delivering excellent customer service.
15. Team recognition and awards
16. Our very popular internal social committee connecting colleagues through sport and other social fun events.
17. You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services