Our successful Engineering client in Burton on Trent are recruiting for a AftersalesManager to join them on a permanent basis.
The role can be worked 3 days in the office and 2 days working from home.
We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience, preferably with controls, motors, and field wiring diagnostics and a background in HVAC.
You will manage the technical aftersales service and a small technical team, as well as the network of sub-contractors. You will also be involved in the new product development process for the company. The role is office based but regular site, intercompany and customer visits are expected.
Key Responsibilities:
* Manage and develop a small team with a key focus on technical aftersales.
* Lead on technical queries relating to warranty claims, product installations and commissioning.
* Provide technical advice to customers and colleagues to ensure correct product application.
* Manage the day-to-day product and technical activities to ensure KPI's and deadlines are achieved.
* Plan & organise workloads to ensure operational efficiency in the technical team.
* Monitor, evaluate & seek improvements to service offering and streamline processes.
* Collate and analyse departmental targets and business results.
* Maintain effective communication with customers and colleagues.
* Work closely with other technical colleagues to develop new product processes.
Skills & Experience:
* Knowledge of residential ventilation systems
* Knowledge of electrical, mechanical applications and controls systems.
* Diagnostic and problem-solving experience in a technical environment.
* Electrical experience, preferably with controls, motors, and field wiring diagnostics.
* An ability to deal professionally and tactfully with customers in all situations.
* Ability to meet deadlines and manage KPI's.
* Good IT skills, including all Microsoft office packages, advanced excel skills an advantage.
Salary & Benefits:
* Salary will be up to £53,000 plus a £7000 annual car allowance.
* 28 days holidays + bank holidays + 1 birthday day off.
* Pension (5% employer)
* Private Medical after probation.
* Free on-site parking.
* Genuine career development opportunities in this fast growing company.
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