Blade Roofing Operations Controller
THE JOB…
As part of our continued expansion an opportunity has arisen to join one of the UK's premier Commercial Roofing Companies.
Based in our Essex Client Account office you will join our existing Client Account team in taking responsibility for retaining and developing our existing clients and supporting our growth Nationally.
YOU…
The successful candidate will have a proven track record in Client Management and Operational support and above all a passion for customer service.
This is a fantastic opportunity and will provide the individual with the autonomy to build a successful career whilst being supported by our close-knit team.
In return for you hard work and dedication you will join a fun, friendly and energetic team in a great working environment.
The successful candidate will ideally have the following skills / experience:
* Ability to effectively prioritise workloads and work to deadlines
* Strong IT skills
* High attention to detail and accuracy
* Strong communication skills both written and verbal
Key Role Measurements :
* Forge strong client relationships, positioning Blade as the natural choice for all their roofing needs.
* Working on multi client portals ensuring they are updated daily
* Provide clients with a concise weekly updates
* Conduct regular quarterly or six-monthly review meetings with your key client contacts to ensure alignment and satisfaction.
* Actively support the Commercial Manager in attending face-to-face client visits.
* Build and maintain robust client relationships to secure and expand business revenue.
* Develop and foster a strong rapport and effective working relationships with all related departments within the business.
* Act as the primary point of contact for managing client issues and operational escalations, ensuring timely responses.
* Prepare a comprehensive one-to-one performance review every six weeks focusing on your accounts, providing feedback, outlining plans, and preparing your personal development process.
* Ensure all completed works are invoiced in a timely fashion.
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
* On-site parking
Ability to commute/relocate:
* Rayleigh SS6 9ET: reliably commute or plan to relocate before starting work (required)
Work Location: In person