Role
Salary: £13.50 per hour
Location: Brighton (Hybrid Model: Office based 3 days per week)
Duration: Ongoing
Hours: 35 hours per week, Monday to Friday, 8am - 4pm
Manpower has a fantastic new opportunity for the right candidate to become an Business Representative (KYC), working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton.
Responsibilities
* Outbound calling to Business and Corporate customers to help them submit relevant business information
* Route customers internally if servicing issues are discovered
* Validate that we hold correct up to date customer information
* Support the customer through emails and outbound calling and guide them on Anti‑Money Laundering requirements
* Work closely with internal stakeholders (Account Management & project teams) to support completion of projects
* Keep records updated in the Customer Relationship Management tools and central project tracker
* Hit key performance metrics such as call volumes and email communications to customers
Qualifications
* Motivated, independent proactive individual who can manage their own productivity and performance
* Strong interpersonal skills with a proven ability to manage relationships, both internal and external, to deliver against targets
* Excellent rapport building skills on the phone
* Previous customer‑facing phone experience preferred
* Good attention to detail skills
* Clear ability to articulate Anti‑Money Laundering requirements to customers
If you feel that you fit the above criteria and would like to work in a vibrant, forward‑thinking environment, then apply here today.
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