Posted: 19 June
The role
Title: Complaints Team Leader
Pay: £30 per hour (Via Umbrella - All inclusive)
Location: Birmingham (Central location - Plenty of transport options)
Hours: Mon - Fri (9-5)
Working Pattern: Fully onsite for the first 4–6 weeks, then hybrid
CCP are recruiting for an experienced
Complaints Team Leader to join a leading Housing Association in Birmingham on an initial
3-month temporary contract, with strong potential for extension or a permanent position for high performers.
Key Requirements:- Proven experience leading a complaints team
- Essential experience managing Ombudsman complaints (preferably Housing Ombudsman)
- Strong performance management and coaching skills
- Ability to quickly build relationships and motivate a new team
- Experience improving service standards and driving team performance
The Role:You'll lead a busy complaints function, ensuring Ombudsman and customer complaints are handled effectively, on time, and to a high standard. This is a hands-on leadership role where you'll coach your team, manage performance, and drive continuous improvement.
What's on Offer:- £30 per hour
- Immediate start
- Hybrid after initial settling in period (4-6 weeks)
