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POSITION: Fraud Operations Analyst
Summary:
At Cambridge Savings Bank, our purpose is to positively impact our customers, employees, and community's financial well-being. We are committed to exceeding expectations and fostering diversity and inclusion. The Fraud Operations Analyst supports operational fraud functions, identifying and escalating financial crimes, suspicious activity, and misconduct. This role involves maintaining advanced knowledge and analytics to pre-emptively identify fraud, develop monitoring strategies, and ensure regulatory compliance. The ideal candidate has excellent communication, prioritization, and diplomacy skills to meet our mission and strategic priorities.
Key Responsibilities:
1. Proactively review fraud alerts and escalate investigations related to financial crimes, suspicious activities, and misconduct.
2. Serve as the primary contact for suspicious activity identification, escalation, and investigation support within the team and with other business lines and customers.
3. Exhibit strong investigative, analytical, and writing skills to articulate findings during reviews, meetings, and quality assessments.
4. Participate in fraud seminars, training, and independent research to stay informed on regulatory and legislative trends.
5. Build and review department procedures and maintain team SharePoint sites.
6. Partner with the BSA team for referrals and support requests.
7. Liaise with peers, management, and law enforcement agencies as needed.
8. Stay updated on relevant laws, regulations, and industry trends.
9. Assist in project work, system demonstrations, and process reviews.
10. Support senior team members with customer risk reviews, investigations, and cross-functional initiatives.
11. Perform additional duties as required.
Qualifications:
* Bachelor’s degree preferred.
* 3 years in banking; 1 year in financial crime activities preferred.
* Knowledge of fraud regulations and investigative standards.
* Proactive problem-solving mindset.
* Strong communication skills for interacting with customers, teams, and law enforcement.
* Experience in investigative tactics, fraud analysis, and handling confidential information.
* Understanding of digital banking and money movement methods.
* Good judgment in a fast-paced environment.
* Proficiency in Microsoft Office and SharePoint.
* Positive attitude, professionalism, and integrity.
Location: Hybrid/Waltham, Massachusetts.
About Cambridge Savings Bank:...
Cambridge Savings Bank is an equal opportunity employer and a VEVRAA Federal Contractor.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Banking
This job is active and accepting applications.
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