Job Description
**THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH**
Senior Service Desk Engineer - Spanish Speaking
Location: Liverpool
Seniority Level: Senior, Team Leader
About the Opportunity
Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer.
This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training.
My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.
Key Requirements for the Senior IT Service Desk Engineer vacancy
Technical Expertise
* Proven experience in a similar IT support role and the ability to step into a mentoring, Team Leader role
* Fluent Spanish - business proficiency required
* Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
* Windows desktop environments (Windows 10/11)
* Mobile device platforms (Android and iOS)
* Microsoft Office 2016/2019
* Mitel VOIP phone systems or equivalent
* Mobile Device Management solutions (AirWatch)
* Windows Server administration and Active Directory
* Windows 10 deployment (WDS)
* Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
Professional Competencies
* Exceptional troubleshooting skills with meticulous attention to detail
* Outstanding customer service mindset
* Strong communication skills
* Precise and thorough documentation practices
* Self-motivated with strong independent decision-making capabilities
* Innovative thinker who contributes fresh perspectives
* Proactive problem-solver who anticipates and addresses issues
Qualifications
* ITIL certification (advantageous)
This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.
Are you ready to advance your IT career with a respected global leader? Apply today!
Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.