We are recruiting for a Senior Technical Processor for our client based in Wickford. Essex. This role would suit someone that has experience working as a Service Advisor in the automotive industry.
Our client specialises in vehicle and plant repairs, maintenance, and fleet management. They are recruiting for a Senior Technical Processor, this role may suit someone that has experience as Service Advisor or similar, in the automotive industry. Their clients include many recognised names such as the AA and Openreach. You will be providing co-ordinating, admin and advisory support to field based engineers (construction plant and automotive).
Responsibilities
* Act as the senior technical advisor to the Processing Team.
* Provide expert advice to colleagues within the Processing Team, including, but not limited to assets, parts, job types and customer support.
* Support the Technical Processing Supervisor as and when needed to drive productivity within the team.
* Asset details are regularly checked & updated regarding asset detail, record history, bookings and works in progress, service configuration and aligning service sites/dates.
* Ensuring work reports are processed efficiently.
* Ensuring any updates or amendments to service lists are communicated to the relevant technicians.
* Ensuring all technician's hours and purchases are recorded and up to date on the relevant jobs.
* Liaise with PE technicians to ensure all job sheets and certificates are complete and correct, including but not limited to technical information and job-specific data such as hours spent on site, travel time and parts. Ensuring all data is transferred onto PAMS (asset management system).
* In the event a job sheet or certificate is not correct, it will be the responsibility of the technical processor to provide feedback on the non-conformances to the technician and their supervisor.
* Keeping all work in progress records together and filed into technician work folders.
* Process jobs on PAMS and client portal - Coordinated feedback loop on receipt of incomplete, or non-compliant job cards & certificates to the technician and their supervisor.
* Process subcontractor jobs in line with supplier contracts and agreed rates.
* Query completed works directly with subcontractor.
* Arranging swift cost processing and obtaining quotes for repairs where required.
* Ensure all jobs completed on the day are processed, or if they cannot be processed, they are flagged and acted upon before the close of the business day.
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