Volunteer experience officer

Volunteer Experience Officer

Salary: £25,877 - £30,444 per annum (dependent on experience)
Contract type: Permanent
Hours: Full-Time
Location: Poole, Dorset, England
Location description: Site essential
Interview location: Poole
Interview date: w/c 6 July
Closing Date: 28-06-2026
Reference: 21674

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. An exciting opportunity has arisen to join our Volunteer Experience Team. We are looking for someone with excellent customer service skills to ensure all our volunteers, supporters, and enquirers feel that the RNLI is the most loved and best supported charity.

Your role

As a Volunteer Experience Officer, you will be part of a fast-paced environment, focused on:

- Receiving and making telephone calls with our volunteers (this will be with our volunteers in our Retail Shops, Fundraising and Engagement teams)
- Supporting our volunteers with the creation of support materials on RNLI systems, which include marketing posters, invitations, and tickets
- Supporting our volunteers with the provision of resources, inc...