Customer Service Advisor
Crawley | Up to £28,000 + bonus, overtime and on-call payments
Looking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch.
The role
You'll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you'll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you'll play a key role in keeping operations seamless.
What you'll bring
Strong administration background
Experience scheduling or coordinating teams/engineers
Excellent organisation and attention to detail
Confident communication skills and a customer-first mindset
Ability to juggle tasks, stay calm and work both independently and with the wider team
Confident using systems and quick to learn new ones
Why join?
A business with real purpose and strong values
Development and training opportunities
25 days' holiday rising with service
Defined contribution pension scheme
Flexible benefits platform (healthcare, dental, wellbeing and more)
Employee Assistance Programme and wellbeing app
Paid volunteer day each year
Inclusive employer recognised in the UK's Top 50
If you thrive in a fast-paced support role and enjoy keeping everything (and everyone) on track, this is a brilliant opportunity to join a collaborative, growing team.
Apply now to find out more.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK