Job summary
Noakbridge Medical Centre has an opportunity for a receptionist to join our team on a part-time basis for 22 hours per week, Monday to Friday, working shifts between 7:45am and 6:30pm.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
Main duties of the job
1. Greeting and directing all patients;
2. Making appointments and giving out appointment cards, where required;
3. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
4. Dealing with requests for information, and managing problems and complaints;
5. Advising patients of practice procedures;
6. Registering new patients;
7. Answering the telephone, promptly.
About us
Noakbridge Medical Centre is a small, well established practice with 3,500 patients. We are a friendly, supportive, well-organised team and use SystmOne clinical system. We are a forward thinking practice and high QOF achiever with a good CQC rating.
For further information please contact Madhu McVay at .
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification
Qualifications
Essential
8. None
Desirable
9. None
Experience
Essential
10. Excellent communication skills, with a clear and polite telephone manner;
11. Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
12. Experience of working with the general public, being sensitive and empathic in distressing situations;
13. Confidence to work as part of a team and ability to "think on your feet";
14. Strong IT and administration skills;
Desirable
15. Previous medical or healthcare receptionist experience.