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Working hours: 35 hours per week, Monday to Friday (Occasional flexibility required)
Duration: 6 month contract
Location: Gloucester
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About the role
Benefact Group are looking for an Operational Resilience Manager to join our Gloucester office on a 6 month contract.
In this role you will manage the development, implementation, and continuous improvement of the company’s Operational Resilience framework. This role ensures the organisation is prepared to respond to and recover from disruptive incidents, in compliance with regulatory requirements and alignment with industry best practices.
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Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
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What you'll be doing
* Operational Resilience Framework: Develop and maintain the framework in line with organisational strategy and regulatory standards (ISO 22301, FCA/PRA, Solvency II).
* Testing & Scenario Planning: Lead resilience testing programs including stress tests, crisis simulations, and scenario planning to assess and improve strategies.
* IBS Analysis & Support: Support the review and documentation of Important Business Services (IBSs), their Impact Tolerances, and associated dependencies.
* Incident Management & Compliance: Conduct post-incident reviews, contribute to crisis response, and ensure regulatory compliance through reporting and documentation.
* Awareness & Continuous Improvement: Deliver training, promote resilience culture, and stay ahead of evolving risks and regulatory expectations through horizon scanning.
What you'll need to have
* Proven experience in leading Operational Resilience functions within general insurance or financial services
* Deep understanding of Operational Resilience principles and methodologies
* Familiarity with IT resilience concepts including cyber security, data protection and technology recovery
* Experience of crisis management and incident response during disruption events
* Experience in/ capable of working and communicating with colleagues at all levels, including Senior Management, using knowledge, experience and credibility to influence and lead change
* Strong analytical and project management capabilities
What makes you stand out
* Proven experience in leading Operational Resilience functions within general insurance or financial services, required
* Deep understanding of Operational Resilience principles and methodologies
* Familiarity with IT resilience concepts including cyber security, data protection and technology recovery
* Experience of crisis management and incident response during disruption events
* Experience in/ capable of working and communicating with colleagues at all levels, including Senior Management, using knowledge, experience and credibility to influence and lead change
* Strong analytical and project management capabilities
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Hear from the hiring manager
"At Benefact Group operational resilience is at the heart of how we protect our customers, our people, and our business. We’re looking for someone who’s not only technically strong but also passionate about building a culture of preparedness and adaptability. This role is a fantastic opportunity to make a real impact - ensuring that no matter what challenges we face, we continue to deliver the service and security our customers rely on. If you're ready to lead change and make a real impact, I’d love to hear from you."
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About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
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At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
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*Directory of Social Change’s UK Guides to Company Giving 2017-26