Customer Service Executive – Arnold Clark
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our BMW/MINI branch in Hillington and help customers get excited about our products.
Benefits
* 33 days’ holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
Hours
You’ll work a five‑day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are in‑branch experts who learn about our products and develop their communication skills, both in person and digitally, to help our customers make the right choice when buying a vehicle. This expertise aligns with all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in the branch.
This is a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, looking for clear career progression into car sales.
Day‑to‑Day Duties
* Preparing the showroom and cars for the day ahead
* Assist with showroom presentation and advertising
* Supporting the Sales department and delivering excellent customer experience
* Organising and accompanying customers on test drives
* Keeping up to date with our vehicles and manufacturers
* Learning about our products so you can help customers find the perfect fit
* Enhancing the customer journey from enquiry to delivery
Essential Skills
* Confident communication with a positive attitude that produces great results
* Willingness to go the extra mile
* A full UK driving licence
* Ability to work independently as well as in a team
* Eagerness to progress within the role to car sales, in line with our company value of progression
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We celebrate collaboration, unique perspectives and multiple approaches. We care about our employees and communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work.
Employment Checks
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
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