1st Line Support
Career Level: 11S Intermediate Posting Date: 18 Aug 2025
Job Title: 1st Line Support
Location: UK (Hybrid) | Competitive Salary + Benefits
Your career in tech support starts here.
ClearCourse is transforming payments across the UK, and we’re looking for a 1st Line Support Specialist to be the first point of contact for our merchants. You’ll handle queries, troubleshoot issues, and deliver world-class service that helps businesses keep moving.
What you’ll do:
1. Act as the first point of contact for merchant queries (hardware, software, and payments)
2. Troubleshoot technical and connectivity issues with card terminals and systems
3. Support onboarding, training, and payment system migrations
4. Log and resolve tickets to agreed SLAs, escalating when needed
5. Collaborate with internal teams and external partners to ensure fast resolutions
What we’re looking for:
6. 1–2 years’ experience in customer support or call handling
7. Strong communication and problem-solving skills
8. Confident with Microsoft Office and basic networking (Wi-Fi/ethernet)
9. Organised, proactive, and customer-focused
Bonus: service desk experience, payments knowledge, or PCI compliance
You’ll benefit from:
10. 25 days annual leave + your birthday off
11. Private medical insurance (Bupa), incl. mental health & optical cover
12. Health cash plan to support everyday costs
13. Life assurance (4x salary) & Group income protection (75% salary)
14. Enhanced parental leave & family wellbeing support via Peppy Health
15. Employee perks & discounts through Perkbox
16. Cycle to Work scheme
17. Generous pension contributions
18. Training budgets & reimbursement for professional qualifications
If you’re looking for a role where you can learn, grow, and make an impact from day one — apply now.