Overview
Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. We are seeking a Client Experience Manager to help our diverse client base get maximum value from our data platform.
Responsibilities
* Delivering engaging training sessions to help clients navigate and maximize our platform's potential
* Building strong relationships with clients across various sectors, from banking to government
* Managing multiple client accounts and ensuring consistently high satisfaction levels
* Identifying opportunities for account growth and platform enhancement
* Supporting client retention through proactive engagement and problem-solving
Qualifications
* People skills: Outstanding communication abilities and natural emotional intelligence
* Organization: Strong ability to manage multiple priorities and client relationships
* Proactive mindset: Self-motivated approach to work and client success
* German fluency: Ability to support our growing German market
* Service experience: Background in customer service, hospitality, or teaching
Benefits
* A stake in the company: Substantial options scheme
* Professional development: Ongoing training and development
* The latest tech: MacBook and required equipment
* Health and wellness: Counselling and wellbeing benefits
* Travel support: Season ticket loans and cycle scheme
About the job
* Contract Type: Permanent
* Focus: Account Management
* Industry: Admin and Secretarial
* Workplace Type: Hybrid
* Experience Level: Associate
* Location: London
* Salary: £35,000 - £36,000 per annum
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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