Up to £28,000 basic
* Monday - Friday, 10-6pm
* Own vehicle is essential
* Hybrid role with some working from home
Our Client
Our client is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
They are a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our clients values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of their clients and communities.
Key responsibilities:
* Assist the Property Manager in managing the administration of the client's customer portal. Responding to housing management queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
* Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
* Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
* Communicate clearly and effectively with residents, managing the digital customer contact.
* Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
* Develop positive and effective relationships with individual residents, the client and other stakeholders.
Key requirements:
* Be able to perform a whole range of housing management and administrative tasks.
* Be able to work proactively under own initiative
* Good customer service skills and the ability to work within an ever changing environment
* Experience of Affordable Housing in a lettings and property management role
* Be able to work proactively under own initiative
We read through each application carefully and will contact you back quickly if we think you would be a good fit.
Good luck