Are you a tech-savvy problem solver with a passion for IT infrastructure? Reassured is looking for a Third Line IT Support Engineer to join our dynamic team in Basingstoke!
We're on the hunt for a self-motivated, solution-focused individual who thrives in a fast-paced environment. As a 3rd Line Engineer, you'll be the go-to expert for advanced troubleshooting, system maintenance, and project-based infrastructure tasks. You'll work closely with our IT Service Desk and Infrastructure teams, ensuring seamless support across the business.
Responsibilities
What you’ll be doing:
* Providing expert 3rd line support for escalated technical issues, ensuring timely resolution in line with SLAs
* Supporting and maintaining core systems including backups, monitoring tools, and documentation
* Playing a key role in infrastructure projects, working closely with the Infrastructure Team Leader
* Monitoring system health and performance, identifying and resolving potential issues before they escalate
* Acting as a technical lead during major incidents and contributing to post-incident reviews
Qualifications
What we’re looking for:
* Strong knowledge of networking (TCP/IP, VLANs, routing), virtualisation (VMware), and cloud platforms (Azure, AWS, 365)
* Experience with Active Directory, DNS/DHCP, backup solutions (e.g. Veeam), and endpoint security tools
* A “security-first” mindset with a proactive, solution-oriented approach
* Excellent communication skills and the ability to explain technical concepts in user-friendly terms
* Flexibility to work shifts and travel to remote sites when needed (a driving licence and own vehicle are desirable)
Why Reassured?
What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this, and you will have the opportunity to work within a successful, award winning and growing company.
Benefits include:
* Employee Assistance Programme
* Enhanced maternity leave
* Medical cash plan
* Virtual GP
* Enhanced annual leave with length of service
* Death in service (3x your basic salary)
* Free parking
* Referral scheme (up to £2,400 a year per referral)
* Incentives, including annual trips abroad
Ready to take your IT career to the next level? Apply now and help us keep Reassured running smoothly!
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