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We are now looking for Hotel Room Attendants who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.
Job Purpose
To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.
Main Duties and Responsibilities
* Clean / prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
* Service rooms – depending on length of stay
* Maintain a safe and secure environment for yourself, guests and colleagues
* Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
* Deal with any guest enquires in a positive manner and in line with defined standards
* Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
* Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
* Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
* Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
* Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
* Be aware of scheduled shifts and planned learning sessions; attend as required
* Be aware of the department standards, goals, objectives and performance
* Be aware of specific guest requests and on-site contractors
Preferred Skills / Experience Requirements
* Experience working in a demanding role
‘What’s in it for me?’ I hear you ask
* Staff stays across the group
* Service charge paid regularly
* Uniform provided
* Health Assured Employee Assistance Programme
* Opportunity to develop
* Training
* Flexible hours
Additional Information
* If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
* Weekends and holidays are our busiest period; therefore, your working week will reflect this
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