Posted: 13 June
The role
Description This is an exciting opportunity to join the Customer Propositions team. You’ll support the maintenance and development of brand defining propositions - ensuring customer need is always front of mind - providing our customers with compelling reasons to become and stay a member of Nationwide. This role is in the Customer Strategy team within Group Customer and Communications (GCC). The Customer Propositions team is responsible for taking the Customer Strategy to market through the development of exciting propositions from concept to reality to meet customer and Society needs, including the Benefits Checking Service, Fairer Share, and The Big Nationwide Thank You. We work across Nationwide to facilitate connections and delivery. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 9-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Swindon. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing You’ll be working in a high-performing team to identify proposition opportunities and review these to create a compelling case for delivery, drawing on internal and external insight and research to ensure all propositions align to customer strategy and customer need, and are viable and feasible. You’ll work with colleagues from across Customer Strategy, GCC and other teams to generate ideas and solutions, gaining buy in and working together to bring propositions to life. You’ll support and lead on work across the full proposition lifecycle from ideation through to delivery and beyond, including the management and improvement of existing propositions. Working with stakeholders from across Nationwide, you’ll also be a source of proposition expertise, identifying commonalities and connections across Functions to enable more joined-up thinking, including the management and evolution of a Society-wide proposition development roadmap. About you For this role, you will have: Experience in proposition development, product management or related roles from design through to delivery and with a real passion for meeting customer needs A broad understanding of the proposition lifecycle, including product/proposition risk management and governance Relationship building experience, including stakeholder management and collaboration Excellent communication skills, both verbal and in writing, and the confidence to work with and influence colleagues Good planning and organisational skills and the ability to proactively manage your own work Resilience and a readiness to persevere in the face of challenge An attention to detail with the ability to present complex information in a factual and balanced way A curious and creative mindset with a passion to innovate Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Steve Maslin, and the main recruitment contact is Ola Crown.
