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Client:
Insight Select
Location:
Newport, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
My client is seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This pivotal position involves providing guidance, training, and support to a team of New Business Assistants, ensuring smooth onboarding of clients across property and private client matters.
You will be the primary contact for queries, performance monitoring, and compliance oversight, working closely with senior management to develop and improve processes that enhance client service and operational efficiency.
Key Responsibilities:
* Lead, mentor, and support a team of New Business Assistants, managing workloads effectively and meeting service standards.
* Oversee client onboarding processes, including ID checks, AML and sanctions screening, conflict checks, and file opening.
* Handle complex client queries, providing prompt and professional solutions.
* Monitor team performance, give feedback, and support training and development initiatives.
* Ensure compliance with firm policies, audit standards, and regulatory requirements.
* Assist in process improvement projects to boost team productivity and client satisfaction.
* Step in to cover aspects of the Head of Operations role when needed.
About You:
* Proven supervisory or managerial experience, preferably within legal, professional services, or a highly regulated environment.
* Strong administrative skills with excellent attention to detail and time management.
* Effective communicator capable of engaging clients and colleagues at all levels.
* Experience with compliance procedures and client onboarding.
* Proficient in IT systems, including practice management software.
* A proactive, solution-oriented mindset committed to delivering exceptional client service.
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