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Programme & projects support officer - strategic initiatives & governance

Staines
Permanent
ServiceNow
Project support officer
Posted: 1 February
Offer description

Overview

We are seeking a highly proactive Programme & Projects Support professional to enable the successful delivery of large-scale strategic initiatives. This role plays a critical part in ensuring that enterprise events, programs, and ongoing initiatives are executed seamlessly across multiple business units, with a strong focus on alignment, communication, and continuous improvement.


Responsibilities

* Lead operational support for major strategic, company-wide events, ensuring logistics, content development, stakeholder alignment, and execution are delivered to a high standard and on schedule.
* Act as a central coordination point across multiple business units, partnering closely with Enablement, Marketing, Communications, and other functions to ensure priorities, dependencies, and deliverables remain aligned.
* Manage ongoing strategic programs end-to-end, from planning and execution through to tracking progress, managing risks, and driving follow-through on outcomes.
* Serve as a key point of contact to connect related strategic initiatives, proactively identifying overlaps, dependencies, and opportunities for alignment across programs.
* Document, standardize, and continuously improve processes, leveraging new tools and technologies to increase efficiency, scalability, and clarity across ways of working.
* Identify and support programs that improve employee experience and engagement, using insights from delivery and stakeholder feedback to recommend enhancements.
* Track milestones, actions, and risks, escalating issues where required to ensure timely delivery of strategic objectives.
* Support internal communications and executive reporting, ensuring updates, outcomes, and decisions are clearly captured and shared with relevant stakeholders.


Qualifications

* Outcome-focused, with the ability to translate strategic intent into practical execution and measurable results.
* Highly collaborative, confident working across diverse teams and senior stakeholders in a matrixed environment.
* A self-starter who thrives in dynamic, fast-moving environments and is comfortable managing ambiguity.
* Structured and detail-oriented, with a strong ability to bring clarity, organization, and discipline to complex initiatives.
* Trusted and diplomatic, able to handle sensitive information and navigate competing priorities with professionalism.
* Curious and improvement-driven, actively seeking better ways of working through process refinement and technology adoption.
* A clear and confident communicator, able to refine complex information for executive-level audiences.
* Preferred qualifications: PRINCE2, PMP, or similar project management certification.
* Experience supporting enterprise-wide programs, strategic events, or transformation initiatives.
* Exposure to governance frameworks, executive forums, or large-scale organizational initiatives.
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