Job Specification
Drainage Engineer
Location: Manchester (Stockport)
Job Type: Permanent
Working Style: Field:Based
Salary: Up to GBP30,000 + Overtime + Performance Bonuses
Role Overview
Reporting to the Regional Development Manager, the Drainage Engineer will attend domestic and commercial sites to diagnose, resolve and recommend solutions for drainage:related issues. This field:based role requires strong technical capability, excellent customer service skills, and the ability to work independently and safely.
Key Responsibilities
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Liaise professionally with domestic and commercial customers on site.
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Deliver exceptional customer service, ensuring all interactions reflect the brands standards.
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Conduct site surveys to investigate and diagnose drainage faults and issues.
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Recommend and implement suitable repair or maintenance solutions, including:
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Drain clearance
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De:scaling and root cutting
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Minor excavations and patch lining
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Preventative maintenance
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Operate specialist equipment such as high:pressure water jetters, CCTV survey tools and rods.
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Identify potential risks or additional work requirements and communicate these to customers.
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Interpret drainage drawings and work independently within technical areas of expertise.
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Review and adhere to RAMS documentation before starting any work.
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Ensure all health and safety regulations are followed, identifying and mitigating risks.
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Promote the Drain Doctor brand through professional conduct, appearance and technical knowledge.
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Share knowledge and best practice with colleagues.
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Support Regional Development Managers in driving regional success and operational standards.
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Assist with resolving operational, performance or compliance issues as required.
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Work efficiently to meet KPIs and service:level expectations.
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Perform any other reasonable duties within capability.
Experience, Skills and Knowledge
Experience
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Minimum 1 year of experience in the drainage sector (essential).
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Plumbing experience (desirable).
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Technical capability across drainage functions.
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Drainage tanker experience (preferred).
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Full UK driving licence (clean) with flexibility to travel.
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CSCS card (preferred).
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Confident using mobile technology (calls, photos, email, CRM applications).
Skills and Certification
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Background in drainage engineering.
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High:Pressure Water Jetting (HPWJ) certification.
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Strong verbal and written communication skills.
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Ability to participate in a 24/7 on:call rota.
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DBS check required as part of onboarding.
Behaviours and Attributes
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Hands:on, leads from the front, and enjoys working with others to achieve positive outcomes.
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Positive, can:do attitude with strong problem:solving skills.
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Organised, goal:focused and committed to learning.
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Comfortable working independently and outdoors.
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Customer:centric and highly motivated.