Overview
As an Informatics Project Support Officer, you will serve as the essential backbone of the Digital Delivery team, balancing rigorous project governance with high-level administrative coordination. You will be responsible for the "health" of the project portfolio by maintaining risk logs, collating dashboard reports for senior committees, and acting as the lead administrator for the department's Portfolio Management software. By ensuring that project data is accurate and deadlines are tracked, you enable senior IT leaders to make informed decisions that drive the organisation's digital evolution.
Responsibilities
* Performance Reporting: Maintain the 'single version of truth' for the Digital Delivery portfolio by collating accurate dashboard reports and highlight summaries for Project Boards and Committees.
* Risk and Issue Management: Proactively update and monitor project risk, issue and change logs, ensuring that any slippage or critical threats are escalated to the team.
* System Administration: Serve as a super-user and system administrator for the organisation's portfolio management software, managing user access, ensuring data integrity and providing basic technical training to new staff.
* Methodology Compliance: Ensure all projects follow the agreed brief and lifecycle, supporting project leads in aligning their outputs with organisational standards and timescales.
Operational Delivery and Administration
* Meeting and Admin Support: Provide a high standard admin service, including the planning of complex internal and external meetings, drafting agendas and producing accurate, high quality minutes and action logs.
* Event Coordination: Lead the logistics for digital workshops and IT events, including venue booking, catering and the preparation of supporting workshop materials.
Information and Resource Management
* Data Accuracy: Work with a high degree of precision to ensure all project folders are organised, secure and up to date.
* Autonomous Working: Manage your own workload and schedules independently, often acting on behalf of senior staff during their absence to resolve day-to-day problems and avoid service disruption.
* Confidentiality: Handle sensitive and contentious information with absolute discretion, ensuring compliance with data protection policies.
For further information about this role, please see the attached JD/PS.
Multi-site working
The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".
To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which: better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement; consider the optimal use of resources through consolidation and specialisation; and seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites.
Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.
Work Environment and Values
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.
Candidate Qualities
To succeed in this role, you must be a methodical problem-solver with a sharp eye for detail and the ability to work independently in a fast-paced environment. Beyond technical reporting, you will manage the department's operational pulse, coordinating complex meetings, managing stakeholder communications with diplomacy and organising workshops. We are looking for a proactive individual with advanced Microsoft Office skills and a can-do attitude who can pivot seamlessly from minute taking and office management to technical project assurance.
About SWB
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow. We care for our patients, we care about our population, and we care about our people. Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community. Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It is what makes us unique. We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
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