Are you a natural problem-solver?
Do you possess strong leadership skills and have a solid technical background?
If so, this role could be your next challenge.
I am currently recruiting for a well-known company in Milton Keynes, who are looking for a meticulous and passionate Internal Service Manager, this is an office based role.
You will be responsible for overseeing all service operations, work alongside field service managers, engineers and escalate any issues to supplies when appropriate. You will need to have a great understanding of client's needs and be able to improve the level of customer service and build exceptional rapport with all stakeholders with ease.
Key Duties include:
* Working with the Field Service manager making sure all aspects of installs and trials are carried out correctly
* Provide technical support to customers and the wider internal teams
* Support and schedule engineers
* Check the correct equipment is on site previous to installation
* Reporting
* Liaise with suppliers and manage any issues with lead times
* Gather all warranty information and process accordingly
* Process customer spare parts orders
* Regular check in with engineers and customers
* To be able to liaise with the Internal Sales Manager and Head of Servicing
Skills & Experience:
1. Able to work collab...