1. Being the first contact point for all aspects of hardware asset management and effectively communicating with dissatisfied customers
2. Administering the delivery of SJP users computing and printing assets to include, hardware lifecycle within the SJP Cirencester campus and providing a high-quality service
3. Reporting on stock levels across the SJP estate to ensure in time delivery to users
4. Liaising with third-party suppliers to agreed delivery targets
5. Ensuring the hardware asset resources are appropriately cross charged to cost centers and projects.
6. Responsible for Hardware asset registers across all SJP locations.
Who we’re looking for:
We’re looking for a professional who is passionate about technology and can basic technical troubleshoot, support users both remotely and face-to-face, and ensure all support activities are accurately recorded and tickets are closed once resolved. This role plays a key part in ensuring the smooth delivery, maintenance, and overall lifecycle management of hardware assets across the business
Essential Criteria
7. Excellent skills in customer communication and able to deal with a variety of situations.
8. Understanding techniques for identifying, gathering and validating customer requirements in the delivery of Hardware Asset and printing services
9. Enthusiastic about technology and able to keep up with technology’s latest trends.
10. Good IT literacy of the Office 365 Suite and proficient in managing email and MS Word communications.
11. Ability to support IT hardware and troubleshooting as necessary.
Desirable Criteria
12. Knowledge of ServiceNow or automated systems to the support of specific business functions and processes
13. Some experience of managing IT procurement and suppliers, adhering to agreed contract requirements.
14. Relevant IT Qualifications
Special Requirements:
15. Some business travel may be necessary
What's in it for you?
We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
16. Competitive parental leave (26 weeks full pay)
17. Private medical insurance (optional taxable benefit)
18. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.