We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialistto join the team. Hours: Monday - Friday - 09:00 -17:00 Location: Swindon, SN2 Pay: £12.21 per hour Key Responsibilities: Quality Assurance: * Inspect and quality assure devices and chargers. * Verify fault descriptions, serial numbers, and warranty coverage. * Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues. * Collaborate with engineers to ensure repairs are complete and accurate. * Update repair statuses and communicate with managers. * Prioritize and ensure high-standard repairs, coordinating with dispatch. Warranty Management: * Submit and manage warranty and out-of-warranty OEM tickets. * Quality assure repairs and quotes. * Verify warranty eligibility for devices. * Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge). * Respond to warranty emails to facilitate collections or on-site repairs. * Coordinate with Goods In for SWAP-IT DPD crate collections. * Print shipping labels for IW and OOW shipments, pack devices, and manage trackers. * Update shipment statuses and chase repairs exceeding 1O days. * Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers. * Quote out-of-warranty repairs and manage invoices. Other Tasks: * Conduct stock takes of Lenovo parts. * Occasionally contact customers for further repair details. * Assist in booking in devices and diagnosing repair issues. * Support colleagues with repair complications. Qualifications: * Experience in quality assurance and warranty management desirable but not essential. * Strong attention to detail and problem-solving skills. * Excellent communication and organizational abilities. * Ability to work collaboratively in a fast-paced environment