Title: General Assistant - Great Western Hotel
Hours: 37.5 per week (includes evening and weekends)
Contract: Permanent
Salary: £22,721.25 per annum (payable monthly)
We reserve the right to withdraw this advert prior to the closing date for applications in the event that suitable candidates are identified and appointed.
Benefits
* 1 night free stay at one of the YMCA Hotel
* 60% discount on childcare fees for children up to 3 years of age
* 20% discount on childcare for children over 3 for non-funded hours
* Free and discounted places for children attending Day Camps
* 28 Days Holiday plus Bank Holidays per year for full-time staff
* Staff Pension
* Free parking
* Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
* Health Insurance for those staff working over 16 hours per week
* Charity Worker’s Discount at certain high street stores
* Training budget
* Monthly raffle
* Mental Health Support
* Access to Occupational Health Assessment
* Discount at our Wedding Venue, Barley Wood
General Overview
To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.
Duties And Responsibilities
* Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
* Support managers and team ensuring excellent customer service at all times.
* Provide a high standard of motivation and be a superb role model for our team of apprentices.
* Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
* Meet, greet and register guests, and provide continuous outstanding guest service during their stay. 6. Make and modify reservations accurately and efficiently.
* Multi-task as hotel operator and carry out concierge duties.
* Maintain a positive and upbeat persona with a desire to delivery outstanding customer service to our guests.
* Ability to multi-task and remain detail-oriented at all times.
Skills & Experience
* Confident individual who is committed about providing opportunity to vulnerable young people.
* Team player and also able to work on own initiative.
* Self-motivated and flexible.
* Ability to provide emotional and social support whilst promoting learning and respect.
* Willingness to accept leadership and mentoring from management.
* Excellent communication skills both written and verbal.
* Excellent attendance and punctuality record.
* Commitment to providing a high standard of customer care.
* Ideally some hospitality or customer facing back ground, or willingness to undergo training.
* Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
* Flexible attitude and willing to adapt to new pressures.
* I.T and social media skills would be a distinct advantage.
Education/Qualifications
* Relevant Level 2 qualification or relevant proven experience.
* Excellent standard of written and verbal English.
* Personal licence or willingness to undergo training.
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