Overview
Join bpha as a Customer Communications Centre Advisor. You’ll be the first point of contact for customers, handling queries via phone, email, WhatsApp, and social media. You’ll diagnose repairs, review accounts, and signpost services, delivering exceptional customer service. This is a permanent, full-time role with hybrid working (office-based for 6 months, then hybrid).
Responsibilities
* Resolve customer queries at first contact
* Collaborate across departments to find solutions
* Support new colleagues through buddying and training
* Continue to develop skills through training in general and repairs enquiries
Requirements
* Excellent communicators with a professional telephone manner
* Empathetic and customer-focused
* Proficient with IT, specifically MS Office
* Able to prioritize and manage time effectively
* Educated to GCSE level (A–C in English and Maths)
* Experience in customer service is a must (not necessarily in housing); potential and attitude are valued
What You’ll Bring
* Experience in customer service of some description
* Strong communication and problem-solving skills
Benefits
* Holiday entitlement of 28-33 days a year, plus public holidays
* Contributory pension scheme
* Competitive pay
* Life assurance cover
* Private healthcare
* Mental Health First Aid
* Counselling service
* Eye tests
* Discounted gym membership
* Cycle to Work scheme
* Free annual flu jabs
* Wellbeing activities and events
* Free fruit and refreshments
* Long service award
* Annual staff recognition awards
* Discretionary reward scheme
* Annual volunteering day
* Social events, clubs and activities
* Onsite cafe/restaurant at headquarters
* Opportunities for professional training and qualifications
* Workshops and training sessions for new skills
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