Job Description
The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for brands and for delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
1. Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in luxury brands
2. Confident making recommendations to customers to achieve sales and targets
3. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
4. Passionate about the industry and trends
5. Pro-actively engage with clients to develop customer loyalty
6. Contact clients with information on new ranges, products and instore events
7. Maintain high standards of visual presentation in stores
8. Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
9. Support with stock counts and other operational duties
10. Be a Brand Expert through positive promotion of product and company image at all times
11. Lead by example to support and coach the sales team
12. Support the store management team
13. Develop strong relationships with brand representatives
14. Perform as a team player, participating in all activities to contribute to the store objectives
15. Ensure compliance with all policies and procedures
16. Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
17. Experince in a fashion based retail environment
18. 3 years+ management experience
19. Demonstrates a high level of personal energy
20. Confident, assertive and personable
21. Positive and enthusiastic with a can do attitude
22. Great communication skills
23. Self-driven to upskill and learn
24. Resilient and resourceful
25. A natural coach and leader
Additional Information
The Rewards:
26. Basic rate salary £28, per annum
27. 28 days holiday a year inclusive of bank holidays
28. 20% Staff Discount across all Frasers group Stores
29. In store uniform discount
30. Weekly/Monthly & Quarterly Commercial Bonuses
31. Long Service awards
32. Discounted Gym membership
33. Cycle to work scheme