Inbound Sales Agent Location: Northampton Salary: £24,900 commission benefits Are you a people person with a flair for sales and customer service? Do you enjoy building relationships, solving problems, and helping customers find the right solution for their needs? If so, this could be the role for you. We're looking for enthusiastic Inbound Sales Agents to join a growing, customer-focused team. You'll be the first point of contact for customers looking to purchase or renew their travel insurance, making every interaction count and ensuring they feel supported and valued. What you'll be doing Handling inbound customer enquiries with warmth and professionalism Building rapport through genuine conversations and understanding customer needs Guiding customers through their options to find the right policy for them Identifying opportunities to add value through cross-sell and upsell conversations Following structured call flows and FCA regulations to ensure compliance Consistently meeting personal and team targets while keeping the customer at the heart of everything you do Developing your knowledge and skills with ongoing professional development (15 hours CPD per year) What we're looking for Strong communication skills – you can explain things clearly, listen actively, and connect with people Previous sales experience, ideally in a targeted or call centre environment Resilience and adaptability – you're comfortable working in a fast-paced, changing environment Attention to detail and accuracy, especially when dealing with sensitive customer information A team player who supports colleagues and shares knowledge Confidence with IT systems (Word, Excel, Outlook) Patience and empathy – our customers range from their 50s to late 80s, so taking time to understand their needs is essential Why you'll love it here This is more than just a sales role — it's about making a positive difference to customers' lives. You'll be supported with great training, ongoing coaching, and the chance to develop your career in a business that truly lives by its values: Better Together – one team, working towards shared success Keep It Real – inclusive, open-minded, and transparent Dare to be Different – ambitious, innovative, and never settling for mediocrity Do the Right Thing – accountable, caring, and committed to promises What's in it for you Competitive salary commission structure Ongoing professional development Supportive team culture where your contribution really matters Opportunity to progress your career in a growing business If you're motivated by sales, passionate about customer service, and want to join a team that values positivity and collaboration, we'd love to hear from you.