Join our lovely, close-knit team at The Woodley Vet!
Are you a friendly, organised, and proactive individual looking for a rewarding full-time role where you can combine your love for animals with excellent customer service?
We're looking for someone special to join us as a Veterinary Practice Support team member - a unique role that blends animal care assistant duties with front-of-house reception responsibilities.
You'll be part of a supportive and welcoming practice team, working across both client-facing and hands-on animal care duties. No two days are the same, and you'll be making a genuine difference in the lives of pets and their owners.
What You'll Be Doing:
Supporting our clinical team with animal handling, feeding, and monitoring
Helping maintain a clean, safe, and comfortable environment for our patients
Greeting clients, answering phones, booking appointments, and managing queries with empathy and efficiency
Assisting with administrative tasks, prescription requests, and insurance processing
Providing compassionate support to pet owners during emotional or stressful situations
What We're Looking For:
GCSEs at grade C (4) or above in English and Maths
Previous experience in a customer-facing or reception role
A calm, caring, and professional manner, especially under pressure
Excellent communication skills, both verbal and written
Strong organisational and IT skills, including Microsoft Office
A genuine interest in the veterinary industry and animal welfare
Ability to work both independently and as part of a team
Your shift pattern
You will work 40 hours per week, Monday-Friday with shifts between 8 am - 7 pm, and 1:3 Saturdays 8:30 am - 12:30 pm.
In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care
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