A leading Managed Service Provider in Birmingham is seeking a Technical Support Team Leader to oversee their Service Desk operations. This role involves leading a team of support engineers, implementing service improvements, and ensuring high-quality technical support is delivered to clients. The ideal candidate will have proven leadership experience in an MSP, a strong grasp of ITIL principles, and excellent communication skills. This position offers a competitive salary between £40,000 - £50,000 and benefits including healthcare and ongoing career development. #J-18808-Ljbffr