Overview
Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Centre) to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour.
Responsibilities
* Provide post-sale technical and non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
* Deliver remote customer service via phone, online chat or text.
* Offer call centre-based support in response to a high-volume of low-complexity inquiries.
* Analyse and resolve customer issues (typically performed in an office environment) in response to a lower volume of higher-complexity inquiries.
* Exhibit Distribution Centre Customer Service in a distribution centre, product returns/repair centre, or field walk-in customer service facility.
* Act as liaison between customers, production and distribution departments related to specific customer orders.
* Provide technical and non-technical customer support in a walk-in service centre.
* Note: Incumbents matching this specialization are not compensated based on achievement of sales targets.
Qualifications
* Level Required: An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.
* Works independently with general supervision.
* Problems faced are difficult but typically not complex.
* May influence others within the job area through explanation of facts, policies and practices.
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