Role: Service Desk Engineer
Location: Hereford, Herefordshire (on-site)
Salary: Up to £32,000 per annum + benefits
Benefits: Competitive package, training & development, supportive team
Our client, a leading IT support and managed services provider in Hereford, is recruiting a Service Desk Engineer to join their growing technical team. They deliver comprehensive IT support, cybersecurity, cloud services and solutions to businesses locally and across the UK, working with technologies such as Microsoft 365, cloud platforms, networking/security tools and business support systems.
This is a hands-on role supporting clients’ IT environments, resolving technical issues, and ensuring excellent service delivery.
What you’ll do
Provide first and second-line technical support to business users via phone, email and remote tools
Diagnose and resolve IT incidents relating to hardware, software, networks and cloud services
Log and manage tickets in the service desk system to agreed SLAs
Support onboarding of new users, including account setup and permissions
Assist with basic system administration and maintenance tasks
Communicate clearly with clients, escalating issues appropriately
Contribute to documentation and knowledge base resources
What we’re looking for
Previous experience in a service desk or IT support role
Strong understanding of Windows OS, Microsoft 365 and common business applications
Knowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi) and security basics
Excellent problem-solving and customer service skills
Good communication skills, with the ability to explain technical issues to non-technical users
Desire to learn and develop across a broad range of IT technologies
The ideal candidate will
Be proactive and organised
Enjoy working as part of a collaborative team
Thrive in a client-facing support environment
Be keen to grow skills in managed IT services, cloud and cybersecurity
Why join?
Work with a respected IT support provider with over two decades of local experience and a strong client base
Exposure to a wide variety of technologies and client environments
Supportive team culture with opportunities for professional development
Meaningful role helping businesses keep their technology running smoothly
Apply now to take the next step in your IT support career and make a real impact within a busy, growing tech team