CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in Edinburgh, Leeds, Manchester, London, and remote employees throughout the country.
We are a team of creators—whether that’s code, project plans, go-to-market strategies, culture initiatives, marketing campaigns, large language models, or people policies. Together with our clients, we create the future. Our collaborations span various industries and sectors, with clients like PayPal, adidas, Natwest, FanDuel, and Money Saving Expert.
Our reputation for delivering high-quality, robust, and thoughtful products has helped us scale to over 500 people recently. It’s our people—along with our safe, supportive, and friendly culture—that make CreateFuture a great place to work. We’ve been recognized by Best Workplaces UK multiple years in a row across various categories, and our employee exit rate remains exceptionally low.
Join us on our journey… Let’s create something awesome, together, today.
About The Role And Team
We’re elevating our Delivery practice and seeking a Delivery Director to lead this effort. You’ll have proven success in scaling a practice to support a £50m–£100m client portfolio, setting standards for client experience and delivery excellence, and driving outstanding outcomes.
You’re an experienced delivery practice leader, adept at team design, capability mapping, hands-on involvement, and servant leadership. You possess a strong point of view on delivery methodologies—both agile and traditional—and will shape our delivery framework using your consultancy experience.
You enjoy engaging with clients, both in pre-sales and project delivery, building deep relationships and providing strategic guidance. You’re comfortable challenging opinions, solving problems, and have delivered large enterprise-scale programs.
You’re an experienced coach, mentor, and natural leader confident in setting direction and supporting your team to deliver. Collaboration with our commercial team and other directors on client experience strategies is also key.
What You’ll Be Doing
* Defining our Delivery strategy, setting the vision, and building the team to meet current and future needs
* Supporting multiple complex client engagements with your delivery expertise
* Driving the delivery of our Delivery Framework, ensuring quality standards across projects
* Coaching Delivery Principals and Managers
* Removing blockers and acting as the primary client escalation contact to resolve issues
* Identifying risks and developing solutions to mitigate them
* Supporting pre-sales activities, including proposals, RFPs, pitches, SOWs, and team shaping
* Modeling a delivery and outcome-focused approach, maintaining focus on client goals, and driving predictability through metrics
* Acting as an Agile Coach & mentor internally and externally to enhance capability
We’d Love To Talk To You If You
* Are a seasoned Delivery Director with experience managing a £50m+ portfolio across sectors
* Have extensive consultancy experience
* Are skilled at enabling highly skilled, cross-functional teams to resolve complex problems
* Have large program management experience (multi-million programmes)
* Have proven experience applying modern agile methods in fast-paced environments
This is a hybrid role, so candidates should be within commuting distance of Edinburgh, Leeds, Manchester, or London, and flexible to travel as needed. We trust you to manage your schedule to balance face-to-face interactions and remote work.
We foster a culture that rewards impact over activity, trusting employees to work autonomously and take ownership at all levels.
Next Steps
Our TA team aims to respond to all applications promptly. The process includes:
* 30-minute call with Talent Acquisition
* 1-hour competency-based interview
* 90-minute panel interview and presentation
* 1-hour people leadership and values interview
We believe diverse teams build the best workplaces and innovative products. We’re committed to an inclusive environment and welcome applicants needing support or accommodations during the process.
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