Logistics & Customer Operations Executive
6 month | 2-3 days a week | London-based, North Acton-Office move planned to SW London in Oct. Hybrid, but must be able to drive.
We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive.
In this varied and hands-on role, you’ll be the heartbeat of our back-end operations – keeping orders flowing smoothly, stock in check and customers happy. You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.
Role responsibilities include:
* Working with our Delivery & CS team managed deliveries
* PO and stock management website and warehouse, updating records, liaising with suppliers
* Overseeing order fullfilment and seasonal box swaps
* Handling some day-to-day customer service enquiries
* Analysing sales and ops data to inform decisions
* Supporting inventory planning and forecasting
You must have:
* 2+ years working in a fast-paced D2C brand
* Shopify experience
* Comfort using Google Sheets / Excel to organise and analyse data
* A full driving licence
* A proactive, solutions-focused mindset: we love a problem-solver!
* Experience working independently in a small team
* Excellent organisation and communication skills
Nice to have:
* Experience with CRM platforms (e.g. Klaviyo, Hubspot, etc.)
* Familiarity with inventory planning and margin tracking
* Experience creating or refining systems and processes
* Basic knowledge of VAT and invoicing
Other perks:
* Dog very welcome
* Lots of free seasonal plants
* Flexible working environment with a small, friendly team
* Be part of a fast-growing brand rooted in creativity, nature and joy
To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you'd be good for the role and CV to hi@windowfleur.com
Subject Line: Logistics & Customer Operations Executive Application
We'll be looking to extend the contract for the right candidate. Let us know if you have questions – we can’t wait to meet you! Application closes 20.06.25