Overview
Join to apply for the Account Manager role at Agena Group
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. We’re expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.
Responsibilities And Duties
* Retention: formulate and execute effective plans to protect and defend key accounts
* Growth: drive continued sales, improvement, innovation, profitability and growth
* Competition: evaluate our wallet share and ensure it is maximised
* Client champion: proactively support our client’s social value initiatives
* Collaboration: partner with your sales colleagues to identify new opportunities
* Visibility: conduct client presentations, site visits and attend offices on a regular basis
* Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and issues communicated in a timely manner
Requirements
Who you are
* Have previous experience as an Account Manager, with a solid understanding of client relationship management.
* Have proven success in a B2B customer-facing environment, demonstrating measurable results.
* A passion for tackling new challenges and continually raising the bar to strengthen client relationships.
* Ambitious, forward-thinking, and innovative, with a proactive approach to driving positive change.
Agena Values
* Ambitious: we aim for world class service
* Disruptive: we\'re here to change the industry
* Ethical: we do things for the right reasons
* Insightful: we use research to guide our decisions
* Collaborative: We\'re better when we work together
* Innovative: we help people see things differently
Additional Information
* Salary: £31,000 per annum (Year 1: estimated uncapped bonus on performance £3k)
* Hours: 40 per week; Monday - Friday 9am - 5.30pm
* Location: Lancing with hybrid flexibilities after probation period
* Free onsite parking. Smart casual office dress code.
* Our selection process: Application – Competency Based Interview - Task
* You must be able to legally live and work in the UK without sponsorship
* The postholder may be required to travel to external meetings on occasion by most effective means available
Benefits
* Incremental holiday increases to recognise long service
* 2 volunteering days a year
* Training, learning & development, and apprenticeship options throughout your career
* Employee Assistance Programme - 24/7 confidential, independent and professional counselling
* Cycle-to-work scheme
* EV Charging points at office locations
* Regular team/company socials
* Team events from breakfasts for charity to lunch and learns
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality, Environmental, and Information Security Management. We are Mindful Employer and support mental health at work. We are Disability Confident and provide reasonable adjustments during recruitment. To request an adjustment or for questions about the recruitment process, contact recruitment@agenagroup.com
We welcome all applicants, including those with unspent convictions. A criminal record does not automatically disqualify candidates.
(No agency speculative contact – thank you)
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