Customer Service & Admin Officer EN9 1AF (Fully Office-Based) Monday to Friday, 9:00am 5:00pm £30,000 per annum Pin Point Recruitment is currently recruiting for a Customer Service & Admin Officer on behalf of a well-established and growing organisation based in EN9. This is a fully office-based position offering stability, structure, and the opportunity to play a key role within a friendly and supportive team. This is a varied and hands-on role, combining customer service excellence with significant administrative support to senior management. The successful candidate will be central to both customer satisfaction and the smooth day-to-day running of the office. As Customer Service & Admin Officer, you will be responsible for handling customer enquiries professionally and efficiently, while also supporting the General Manager with a high volume of administrative duties. You will take full ownership of customer queries, ensuring they are resolved promptly and to a high standard, while maintaining accurate internal records and supporting operational processes across the business. Key Responsibilities Responding to customer enquiries via email and telephone in a prompt and professional manner Providing clear and accurate information regarding orders, deliveries, and product queries Taking ownership of customer issues through to resolution Liaising with internal teams to resolve enquiries efficiently Supporting sales conversions and assisting with client onboarding Providing extensive administrative support to the General Manager Managing and maintaining accurate customer communication records Producing and maintaining spreadsheets for tracking and reporting purposes Providing general administrative support to the customer services function Additional Administrative Duties Ordering office supplies Liaising with external contractors (e.g. cleaning providers) Supporting the Order Processing team and providing holiday cover when required Assisting with general operational and administrative tasks as needed The Ideal Candidate Minimum 2 years experience in an office-based administrative or customer service role Excellent spoken and written English Highly organised with strong time management skills and attention to detail Confident managing a high volume of emails, calls, and administrative tasks Calm and professional under pressure Comfortable working in a fast-paced environment with competing priorities Able to work independently and proactively Strong spreadsheet skills (Excel or similar) Polite, professional, and customer-focused Reliable, dependable, and solutions-oriented Desirable (but not essential): Knowledge of Health & Safety requirements or ISO standards Experience working with energy contracts Experience liaising with insurance companies Whats on Offer £30,000 per annum Monday to Friday working hours (9am5pm) Fully office-based role Friendly and supportive team environment Casual dress code Free on-site parking Stocked fridge One-hour lunch break Opportunity to gain exposure across multiple areas of a growing business This is an excellent opportunity for someone who enjoys helping customers, organising processes, and being an integral part of a growing organisation.