Registered Operations Manager
Location: Frodsham, Runcorn & Widnes area
Salary: £40,000 – £47,000 per annum (DOE) + Bonus
Contract: Full-time, Permanent
Hours: Monday to Friday, 8:30am – 5:00pm (no on-call)
About the Role
An established, highly rated home care provider is seeking an experienced and compassionate Registered Care Manager / Operations Manager to lead and oversee their branch operations across Frodsham and surrounding areas.
This is a confidential replacement position offering full operational autonomy and the opportunity to manage a well-resourced, award-winning team delivering exceptional private home care services.
You’ll take ownership of day-to-day branch performance, compliance, client satisfaction, and team development — ensuring the service continues to deliver outstanding care while maintaining a balanced, supportive work culture.
Key Responsibilities
* Lead all aspects of branch operations and service delivery
* Ensure compliance with CQC regulations and internal quality frameworks
* Manage and support the office team, including care coordinators, HR, and field supervisors
* Oversee care consultations, care planning, onboarding, and service reviews
* Maintain exceptional standards of client care and satisfaction
* Collaborate on business development and service growth initiatives
* Support future expansion into complex care services
* Ensure governance, risk, and audit processes remain robust
* Uphold a positive, people-first culture focused on wellbeing and professional development
About You
We’re looking for a confident, commercially aware, and people-focused leader who can run a branch independently.
You will ideally have:
* Proven experience as a Registered Care Manager or Operations Manager within domiciliary / home care
* A strong track record in CQC compliance and leadership
* Excellent understanding of private care models, assessments, and client onboarding
* Ability to balance service quality with business growth and performance
* Emotional and intellectual agility — able to lead with empathy and clarity
* NVQ Level 5 (or working towards) in Health & Social Care
* A genuine passion for delivering high-quality, person-centred care
What’s on Offer
* Salary from £40,000 – £47,000 (DOE)
* Potential to increase to £50,000 for exceptional experience
* Performance-related bonus opportunities (e.g., £2,000 annual bonus for exceeding branch targets)
* 40-hour week with no on-call duties
* A balanced, well-supported environment with strong leadership backing
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.
Contact details
If you would like to be considered for the Registered Operations Manager position or would like to request a full job description, please contact Robbie Peto direct on 0161 938 1181. Alternatively, please email rpeto@compassltd.co.uk