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Head of Business - RJTK Automotive - Wilson & Co
Workshop Controller
We are looking to recruit a Workshop Controller to join our brilliant aftersales team at our dealership in Bolton!
This is an excellent opportunity for an experienced individual to take the next step in their career and play a vital role in the daily operation of our busy workshop. You'll be responsible for managing workflow, ensuring maximum productivity, and maintaining high standards of service and quality.
Key Requirements:
• Previous experience in the motor trade is essential
• Proven ability to lead and motivate a workshop team
• Strong organisational and communication skills
• A commitment to delivering outstanding customer service
The key responsibilities will include
• To manage the process of optimising workshop resources to meet agreed departmental budgets. To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• To calculate and manage the effective use of workshop resources
• Monitor individual and workshop efficiencies to ensure key performance indicators are met.
• Plan the distribution of work amongst the team utilising available skills mix.
• Identify individual training and development needs.
• Manage liaison between workshop and service reception on customer vehicle progress.
• Manage workshop standards in accordance with HSO requirements.
• Resolve customer issues in line with company standard and customer expectations. Manage any necessary liaison with department manager regarding customer dissatisfaction.
• Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators.
• Maintain safe working practices and abide by the working rules and standards.
• Maintain and develop own skills and technical knowledge. Agree development plan with line manager.
• Interact with members of other departments to develop the team culture.
Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Retail Motor Vehicles
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