Candidate Experience Executive, LHH Career Transition & Mobility (fixed-term until Sept 2026)
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The Candidate Experience Executive will support LHH’s candidates. You will be “the face” of the company as the customer service representative. The role will provide essential trouble shooting and administrative support for our candidates and ad hoc support for clients, suppliers and LHH colleagues.
We are hiring due to a maternity leave cover for 9 months until September 2026.
Reporting Relationships:
* Operations Business Partner, UK&I
Location:
* Fully remote, assigned to London office
* Residence in UK required
* Must have valid work permit for UK – this role does not support visa sponsorship
Language:
* Fluency in English
In this role you can expect to
Customer Service
* Provide a high-level customer service via phone, email and in-person; prioritise and respond to service issues (48 hr SLA).
* Assist candidates with LHH Career Resource Network issues and liaise with IT department.
* Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA).
* Proactively connect with dormant candidates and direct them to use their programme.
Candidate Activity Research and Reporting
* Conduct landing research for all Career Transition candidates to achieve 60% KPI, focusing on specific customers when necessary to support the retention of customer accounts.
* Partner with CT Consultants to achieve 35% evaluation returned KPI. Outreaching to candidates who have yet to provide feedback to LHH.
Administrative Support
* Support delivery operations team with ad-hoc administrative support.
* Provide coverage for peers when necessary.
* Support management of the Learning Centre, arranging local sessions and events and updating the system when required.
* Scheduling (Executive) candidates to consultants and supporting queries. (24 hr SLA)
* Monitor centralised inbox responding to candidate queries (24 hr SLA).
* Phone calls to candidates
All About You
* Customer service oriented, sensitive to and enjoys helping people; able to maintain calm, respond and act when requests surface from stakeholders.
* Team player willing to do any task or go the extra mile to help; can prioritise and organise tasks with the ability to handle numerous tasks simultaneously.
* Experienced in Microsoft Office, web-based applications and CRMs.
* Highly productive self-started, with the ability to work with all levels within an organisation and remain agile with changing processes and priorities; can create order out of ambiguous work.
What we offer
* Growth opportunities within a human resources global leader
* We prioritize learning to stay agile in an increasingly competitive business environment
* We foster an open-minded environment where people spark new ideas and explore alternatives
Our benefits include:
* Private medical insurance (PMI)
* Career support for family and friends
* 25 working days paid holiday with the opportunity to buy extra days off each year
* So much more!
Contract: Permanent
Contract Type: Full-time
Must have the right to work in the UK.
About LHH
LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.
Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.
We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.
LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.
LHH is an Equal Opportunity Employer/Veterans/Disabled.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/uk/en/diversity-and-inclusion/
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