Overview
Location of Role: Maidstone
Salary: £27,492
Contract Type: Permanent
Working Pattern: Mon - Sun
Weekend/Evening Working: Yes
Your voice could make a difference... Contact Handlers play a key role in the front line response for members of the public.
Responsibilities
As a 999/101 Contact Handler, based at the Force Control Room in Maidstone, you will help provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response.
Essential Skills / Qualifications
* familiar with Microsoft Word, Excel and Outlook
* good listening skills
* effective communication skills
* strong typing skills are required to ensure information is collected with speed and accuracy
* professional telephone manner
Benefits
* Excellent training and support
* Skills development
* Competitive salary with progression opportunities
* Staff benefits and rewards
Additional Information
Click here for the Job Description. For more information on the role, please visit our website: Contact handlers | Kent Police.
Location details: Location is at Coldharbour Police Station in Aylesford, off Junction 5 of the M20. Driving is not always required; public transport may be limited early morning and late at night.
Training will last 11 weeks and is a mix of classroom-based learning and working within the live environment at our Force Control Room in Coldharbour. If this changes, you will be notified as soon as possible. Depending on your current vetting level and security clearances, you may need to complete additional vetting information during the recruitment process.
Kent Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status. Please let us know if you require extra support at any stage of the application process, or for further information, please email recruitment.business.services@ecis.police.uk with "Application Support and Adjustments" in the subject line, or call 01245 452833. We will make reasonable adjustments to the selection process, working arrangements and/or the working environment as needed.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. Commonwealth citizens or foreign nationals must be resident in the UK with indefinite leave to remain and have lived in the UK continuously for the past three years.
Kent Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.
Successful applications will be worked towards an anticipated intake; however, due to operational factors, an intake date is not guaranteed and the training date may change. We reserve the right to close or extend this position depending on application numbers and candidate suitability.
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