Road freight operator

Job Description

Operations Coordinator - Road Freight/ Time Critical

We are looking for a proactive and organised Operations Coordinator to join our client based in Woking, you will be joining a growing Pharma logistics team. This role is ideal for someone who enjoys working in a fast-paced operational environment, coordinating shipments, managing customer communications, and ensuring smooth day-to-day logistics activities.

The Offer:

• Salary – £32,000 - £38,000
• Generous Bonus Structure
• Structure Progression Plan
• Private Healthcare
• Enhanced Pension Plan

The Role

As an Operations Coordinator, you will support the planning and execution of logistics operations, ensuring shipments, collections, deliveries, and demo equipment movements are accurately coordinated and tracked. Working closely with the Operations Manager, Operational Account Lead, warehouse teams, and transport providers, you will help deliver a high-quality, reliable service to customers.

Key Responsibilities

• Coordinate daily shipments, collections, deliveries, and demo equipment movements
• Schedule jobs and ensure clear operational instructions are communicated
• Create and manage bookings within internal systems
• Maintain accurate job records, documentation, and status updates
• Provide customers with timely updates on deliveries and job progress
• Liaise with transport providers, warehouse teams, and internal stakeholders
• Assist with resolving operational issues and escalate complex matters when required
• Ensure compliance with company procedures and service standards
• Support the wider operations team with administrative and operational tasks

About You

• Strong organisational and coordination skills
• Excellent communication and customer service abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using operational systems and maintaining accurate records
• Team-oriented with a proactive approach to problem-solving

What Success Looks Like

• Accurate and timely coordination of operational activities
• Reliable system updates and record management
• Clear communication with customers and colleagues
• Reduced operational errors and improved service consistency
• Strong support for the wider operations team

If you are organised, detail-focused, and enjoy coordinating logistics operations in a structured environment, we'd love to hear from you.